Predict problems and stop them before they happen
It breaks, and IT fixes it. For years, this was how IT organizations operated. But not anymore. IT is now so critical to business operations and profitability that the break-fix model exposes businesses to unprecedented risks.
Today, business units are insisting on internal service-level agreements (SLAs) that guarantee uptime and high levels of responsiveness when issues do occur. And a growing number of IT organizations are transitioning to a managed service model, in which they work with a single service provider to proactively manage multiple aspects of their IT environment.
CompuNet offers flexible managed services to help you monitor your environment for signs of trouble, head off emerging issues, and plan for the future.
Are you ready to make the switch from break-fix to predict-and-prevent?
A better way
We believe managed services represent a better way for most IT organizations. At CompuNet, all of our managed services offerings are grounded in ITIL best practices, which integrate service management processes for event monitoring and analysis, incident reporting, problem resolution, and system changes. And we begin every new engagement with an in-depth discovery session and an assessment of your existing environment.
If you choose quarterly or monthly consultations as part of your service package, your project engineering team, which already has an in-depth understanding of your environment, will provide proactive recommendations. Your team can help you design and implement a technology roadmap that includes capacity planning, upgrades, and more. We also offer a predictable pricing model, in which you pay a flat monthly fee, instead of getting a costly surprise whenever you need support.
Our solutions, which are individually tailored for every customer, include:
- Proactive optimization and system management
- Alarm monitoring (24x7x365)
- Technical assistance and recommendations
- Service requests and change management
- Problem management and root cause analysis
- Monthly or quarterly consultations
Managed services partnership
We partner with AccelOps to provide a broad spectrum of enterprise-class managed services, including cloud security, network monitoring, compliance reporting, operations, change management, and more.